HOW IT WORKS
A little help, right here.
From the first invitation to the last photograph. Find your next step.
Your account
How do I get started?
Create an account, verify your email, then choose an occasion and event name. Approved local test recipients receive email; other addresses use the private local mailbox.
Forgot your password?
Request a recovery link on the sign-in page. Local email links must be opened on the Mac running Nuelvites.
Invitations & RSVPs
Can I change a published invitation?
Yes. Save your draft, preview it and publish again when ready. Saving alone does not change the live version.
Does importing guests send invitations?
No. Review the import and duplicate choices first. Household response links are separate from your public invitation and album contribution link.
Shared memories
Do I need an invitation to collect photos?
No. A memories-only event works independently. Activate its collection and share the generated link or QR.
Why is a received photo still processing?
Received means the transfer completed. The worker must validate and prepare the file before it is ready to review. Keep the upload page open during transfers.
Can guests browse the album?
Only when the owner enables guest viewing and shares its separate viewing link. Guests see approved, processed previews only; original downloads stay off. Contributing never grants viewing. Displayed media can still be saved or captured.
Privacy & access
Who can see my event?
Your owner account and accepted collaborators with the required permissions. Published invitation details are visible to people with its public link.
What is the retention policy?
Local test limits are displayed in the album. Production retention and privacy terms are not approved. This guide is not a published legal privacy policy. Use synthetic data only.
When things don’t go to plan
My page cannot connect. What now?
Check System status, then retry. Keep entered information where possible. A successful database check does not prove a file has finished processing.
How do I get support?
Open Support requests from your event settings to contact the Nuelvites team and follow replies. Event owners can also inspect diagnostics and retry eligible failed jobs with a reason. Support messages are currently stored in the app and are not sent by email.